Abuse at Veilstone and Gatooma homes in Devon

We are local lawyers specialising in care home abuse cases. Contact our free legal helpline for a case assessment and details of no win, no fee funding.

Devon care home abuse

We were horrified by the unfolding story of widespread abuse of adults with learning difficulties at care homes in North Devon, culminating in thirteen criminal convictions.

Following a tip-off from a whistle-blower, the Care Quality Commission (CQC) launched an investigation into Veilstone near Bideford and its sister home, Gatooma near Holsworthy. The concerns related to numerous incidents where residents were imprisoned against their will as a form of punishment.

In 2016 the first of a long line of staff members from the homes faced charges in the Bristol Crown Court. A number of criminal trials ensued, during which the true horrors faced by the residents of the homes came to light. Both homes contained a ‘quiet room’ or a ‘garden room’, which were routinely used by staff to imprison residents against their will. It is understood these rooms were used as a form of punishment for residents and to control them.

The rooms were empty, with no furniture, heating or a toilet. There was often no access to food or water it has been reported. The residents would be held in the room for long periods of time and routinely overnight. The Court heard that the residents were treated like animals. An abusive culture developed within the home which is highlighted by the numerous convictions. Simply put, this was systematic, organised and widespread abuse of vulnerable people carried out in a cruel manner.

Organisations such as residential homes and care homes have a duty and responsibility to ensure the health, safety and well-being of the often vulnerable individuals in their care. Family members put their faith in these institutions and in the members of staff employed by them to provide their loved ones with the level of care they deserve. Sadly, our abuse team at Slee Blackwell see far too often that this is not always the case. This includes schools caring for children and adults with learning difficulties, residential homes and care homes for the elderly who may suffer from dementia. Veilstone residential home is yet another example of this.
It is quite common for vulnerable individuals who are being subjected to abuse or sub-standard care to be unable to report the harm they are suffering. Often, family members will raise concerns with the organisation in question but in cases such as this, where there is an ingrained culture of abusive treatment, their concerns often fall on deaf ears. It has been reported that the mother of one resident tried to flag up the problems after it was revealed her son had been imprisoned in the ‘quiet room’ on 195 occasions, including 13 overnight stays.

A total of ten men and fourteen women were prosecuted during four trials at the Bristol Crown Court. This included directors, deputy managers, trainee managers and care workers. Thirteen defendants were found guilty. However, the range of allegations indicates that this problem was widespread throughout every level of the organisation.

The way in which these vulnerable people were treated was simply unacceptable. There is no excuse or justification for the actions of the members of staff involved in this sickening Devon care home abuse. Instead of providing care and support as they should have done, they engaged in acts of unnecessary cruelty. What is particularly concerning in this case is that this was not a one-off incident, or a rogue member of staff behaving in an abusive manner. Instead, this was a widespread , institutionalised culture of treating residents in their care in an inhuman and abusive way. What saddens us is that in an organisation where the abuse was so widespread, who did these residents have to turn to for protection?

If a friend or family member has been affected by the abuse at Veilstone and Gatooma, or any other care home, please contact our specialist team in confidence for a no obligation chat by calling Freephone 01271 372128.

Elizabeth Duncan

Elizabeth Duncan

Identified by the 2022 edition of The Legal 500 as one of the UK's 'Leading Lawyers', Elizabeth Duncan is a personal injury solicitor who specialises in a number of niche areas, including abuse, sexual assault and CICA criminal injury claims.
Elizabeth Duncan

Elizabeth Duncan

Identified by the 2022 edition of The Legal 500 as one of the UK's 'Leading Lawyers', Elizabeth Duncan is a personal injury solicitor who specialises in a number of niche areas, including abuse, sexual assault and CICA criminal injury claims.

Share this post:

Share on facebook
Share on twitter
Share on linkedin
Share on email

Share this post:

Share on facebook
Share on twitter
Share on linkedin
Share on email

Call the Slee Blackwell helpline on 0333 888 0404