Any information, comments or guidance provided through our legal helpline service relates solely to the law of England and Wales and is provided for general informational purposes only.

The legal helpline is intended to provide preliminary guidance based upon the limited information made available during the call or enquiry. It is not a substitute for detailed legal advice and should not be relied upon as such.

Any information provided is necessarily general in nature and is given without a full investigation of the facts, consideration of all relevant circumstances, or review of supporting documentation. As a result, we are unable to provide definitive legal advice through the legal helpline service.

Definitive legal advice can only be provided after a formal retainer has been entered into, following appropriate client due diligence and conflict checks, and a suitably qualified lawyer has been undertaken a review of all relevant facts, documents and evidence.

No solicitor-client relationship, retainer, duty of care, or contractual relationship is created by any contact with, or use of, our legal helpline service. Any information provided through the helpline does not constitute legal advice, nor should it be treated as creating any obligation on our part to act for you in relation to your matter.

If you wish to formally instruct us, please let us know and we will provide details of our terms of business and any associated costs. We will only be regarded as acting on your behalf once a formal retainer has been agreed and accepted.

If you do not formally instruct us, we strongly recommend that you obtain independent legal advice from a suitably qualified solicitor before taking, or refraining from taking, any action in relation to the matters discussed.

Whilst we endeavour to provide accurate and up-to-date information, we make no representation or warranty as to the completeness, accuracy or suitability of any information provided through the legal helpline service. To the fullest extent permitted by law, we disclaim all liability for any loss, damage, costs or expenses (whether direct, indirect or consequential) arising from or connected with any reliance placed upon information or commentary provided through the legal helpline service.

Nothing in these terms and conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.