E.Surv Surveyors ‘tick box’ culture criticised in court ruling

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Professional negligence lawyer Lee Dawkins, looks at judicial criticism of the “tick box” approach adopted by E.Surv in a recent surveyors’ negligence claim.

We specialise in professional negligence claims against surveyors and valuers. We are often able to work on a No Win, No Fee basis and operate a free legal helpline that you can call on 0808 139 1606. Alternatively if you wish to pursue an E.Surv negligence claim or seek compensation for any other type of surveyors negligence then you can email us at [email protected]

The courts have given further guidance on the approach to be taken in negligent mortgage valuation cases.

E.Surv, the UK’s largest residential surveyor, was found to have been negligent in carrying out two mortgage valuations. In giving his judgment, Mr Justice Coulson criticised E.Surv for blindly following the lender’s “tick box” form.

The lender, GMAC, was described as being wedded to “tick box” forms for every aspect of their business. So when the valuation surveyor was confronted with such a form he was required to consider how his obligations to take “reasonable care” and comply with RICS guidance could best be achieved.

The answer, according to the judge is that if a surveyor is unable to discharge his legal obligations to the lender without adding words to the form or submitting it with a covering letter then he should do so, regardless of the lender’s own guidance notes and systems.

By simply ticking the boxes and leaving it at that it the mortgage valuation was deemed to be negligent and compensation was awarded against the surveyor.

If you require guidance on making an E.Surv negligence claim or details of No Win, No Fee funding then call our free legal helpline on 0808 139 1606. Alternatively, you can email brief details of your claim to Lee at [email protected]