Professional Negligence

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The new Legal Ombudsman (LeO) has opened its doors for business and first reports are that trade is brisk. The early signs suggest that referrals to the Legal Ombudsman are running at around 120,000 a year, though the system is capable of handling closer to 165,000 a year. The new structure replaces both the old Legal Services Ombudsman and the Legal Complaints Service. For the first time one body will be responsible for handling service complaints across the entire legal profession. The...