New build defects

What can you do about new build defects?

 

For £250 plus VAT we will assess your new build dispute, review the available evidence, make recommendations on action you can take and advise you on the legal options open to you to remedy your new build issues. Send us details of your case or complete our specially designed new build defects questionnaire and return it to [email protected] We will get straight back to you with further details of our offer and how we can help.

Moving into a brand new home is for most families a happy and exciting time. However as with other areas of life, things do sometimes go wrong and the dream of owning a new build home can quickly degenerate into a nightmare.
It often surprises people who have moved into a new build and encountered problems when they discover just how little consumer protection they have. In particular, property (including new builds) is exempt from the protection offered under the Sale and Supply of Goods Act.

Common new build defects

Common building defects that arise with new builds include;

  • Foundation defects which can cause subsidence if left untreated;
  • Structural defects involving walls, floors and ceilings; and
  • Poor quality workmanship and finish.

NHBC warranty

Homeowners buying a property with a 10 year NHBC warranty do receive some additional cover. NHBC is the country’s main provider of insurance for new homes, providing protection for homebuyers in the form of Buildmark warranty and insurance.
During the first 2 years under the NHBC scheme the builder is responsible for putting right any damage caused by their failure to build the home in accordance with NHBC Standards.
In years 3-10, the policy will only cover major defects. Minor defects (anything which would cost less than £1,500 to fix) are excluded.

Legal liability for snags

Defective workmanship in new build homes ranges from minor issues that do not affect the normal use of the property (often referred to as snags) through to more serious problems (such as issues with the design of the foundations for example) which may compromise the structural integrity of your home.
A snag, despite being minor, is still a defect and is still a breach of contract by the builder. Your sale contract with your builder imposes obligations on your builder to construct your new home using acceptable levels of workmanship and suitable materials, in accordance with Building Regulations, plans and specifications. If the work is defective, your builder is in breach of contract and you are entitled to seek a legal ‘remedy’.
In most cases, homeowners are generally able to resolve the dispute through negotiation with the builder, sometimes with the involvement of the NHBC.

The CCHBAS scheme and new build defects

Another option is to use the Consumer Code for Home Builders Adjudication Scheme, known as CCHBAS.
You will need to read the rules of the adjudication scheme carefully, but it requires claims to be made within 3 months of the builder’s final response to your complaint, which in turn must have been made within two years from the start of the warranty.
The maximum you can claim under the scheme is currently (September 2020) £15,000. There is no longer any fee payable when submitting a claim.

Taking legal action

If all these avenues fail, the last resort of the homeowner faced with new build defects is generally to threaten or take legal action:

a) Small claims

If you are seeking a financial remedy of less than £10,000 (the small claims court limit) then homeowners can pursue a claim themselves using the small claims court procedure. The small claims court is designed for consumers to use without the help of a lawyer. That is why legal costs cannot usually be recovered in the small claims court, which means it is not usually cost effective to retain solicitors to conduct a claim from start to finish. However, many homeowners still opt to take expert legal advice before embarking on a claim.

b) Larger claims
Where the financial remedy being sought exceeds £10,000 then recovering legal fees becomes a realistic possibility, making legal action more affordable. However, the impact of legal costs on new build defect claims always needs to be carefully considered as full costs are rarely recovered.

If you are interested in our fixed fee offer for new build defects then please email details of your case to us at [email protected].

You may find it helpful to use our specially designed new build defects questionnaire:

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Lee Dawkins

Lee Dawkins

Over the past 30 years Lee has overseen the expansion of the firm’s litigation department. He developed our personal injury and clinical negligence teams, creating various niche areas that now enjoy a national profile. He pioneered contentious probate, setting up one of the UK's leading inheritance dispute teams and established Slee Blackwell as a force within claimant professional negligence. He now works as the firm's marketing partner.
Lee Dawkins

Lee Dawkins

Over the past 30 years Lee has overseen the expansion of the firm’s litigation department. He developed our personal injury and clinical negligence teams, creating various niche areas that now enjoy a national profile. He pioneered contentious probate, setting up one of the UK's leading inheritance dispute teams and established Slee Blackwell as a force within claimant professional negligence. He now works as the firm's marketing partner.

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Call the Slee Blackwell helpline on 0333 888 0404