Flight delay compensation claim

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Clients wins flight delay compensation claim

We were recently approached by a gentleman who wanted our assistance in recovering compensation for a flight delay that occurred in 2011.

He consulted us just a matter of weeks before his compensation claim would have become time-barred. Fortunately we were able to act quickly to avoid him missing out.

The man and his two travelling companions had been due to fly from Saltzberg to Exeter when his flight was cancelled one hour before he was scheduled to depart. He was told the delay was due to a technical fault with the aircraft. He was re-routed to a different flight, eventually arriving not at Exeter, but at London’s Gatwick airport. The party were transferred by coach from Gatwick to Exeter. It resulted in a five hour delay in arriving at their scheduled destination.

Having previously attempted to settle the compensation claims themselves direct, the claims had been rejected by the airline. The company had argued that there had been a technical fault with the aircraft which was beyond the airline’s control. they were able to provide us with an email from the airline their booking on the scheduled flight.

By virtue of the 2012 landmark EU ruling – regulation 261/2004 – and the subsequent decision in the European Court of Justice in Van der Lans v KLM, confirming that technical faults do not amount to ‘extraordinary circumstances’ under the regulation, we able to rebut the airline’s defence. They accepted our legal submissions and as a result we were able to secure compensation of €250 per passenger.

We were able to assist in the recovery of this compensation on a ‘no win, no fee’ basis under a Damages Based Agreement.

If you require our assistance in recovering flight delay compensation on a No Win – No Fee basis then call our free helpline for an initial assessment.

Call us on freephone 0808 139 1606

Alternatively you can email Penny Beales direct at [email protected]